Terms of Use and Booking Conditions

1. Service provider

• Company name: NEB TURİZM TİCARET LİMİTED ŞİRKETİ
• Brand: Silkmaster Tour
• Address: İsali-Gaferli-Avcılar Mahallesi, Fatih Sokak No: 36/3, Göreme Beldesi, Merkez, Nevşehir, Türkiye
• Tax: Nevşehir Vergi Dairesi, 6301301890
• TÜRSAB licence no.: 15910
• Email: silkmasterturkey@gmail.com
• Phone / WhatsApp: +90 5415750050

2. Services

Silkmaster provides information, pricing and booking for day tours, transfers and activities in Cappadocia (for example balloon, jeep, ATV, horse riding, whirling dervish ceremony, Turkish night, photo shoot). Some services (such as balloon flights) are operated by third-party providers; Silkmaster coordinates them.

3. Booking and confirmation

A request made on the website becomes a booking when Silkmaster confirms it by email or WhatsApp. Availability is valid at confirmation. If an obvious price, date or programme error is found, we will tell you and propose a correction; if you decline, the booking is cancelled free of charge.

4. Prices, currency and payment

Prices depend on the options you select on the tour page (package, language, meal, ticket, pickup time, number of people), are in Euro (EUR) and include VAT.

"Included" and "Excluded" items are stated on the tour page and depend on the option you select. For example, with "Without Ticket" museum entrance is not included, and with "Without Meal" lunch is not included.

The payment method (for example bank transfer or cash on arrival) is given in your booking confirmation. Online card payment is not currently taken on this site.

5. Cancellation and changes

Cancellations notified by email or WhatsApp at least 24 hours before the tour start are free; your payment is refunded within 7 business days.

For later cancellations and no-shows, the payment is not refunded. This does not affect force majeure cases (section 6) or your statutory rights.

For bookings made with a deposit (30%), if you cancel after the free-cancellation period or do not show up, the deposit is not refunded and we do not ask you to pay the remaining balance.

Date or time changes depend on availability. If we cannot provide the service you selected, we will offer an alternative or a refund; the choice is yours.

6. Weather, safety and force majeure

If a service cannot run or must change because of weather, safety, an authority decision (for example the civil aviation authority cancelling balloon flights), natural disaster or other events outside our control, we will offer you either an alternative date or a full refund; the choice is yours. The route and order of stops may change for safety or weather.

7. Pickup time and guest responsibilities

The pickup time is confirmed by WhatsApp after booking; the time choice on the page is a preference, not a fixed time. Durations are approximate.

You are responsible for giving correct contact and hotel details, being ready at pickup time, following the guide's and operator's safety instructions, and telling us in advance about health conditions and age/height/weight limits (especially balloon, ATV, horse riding).

We wait 5 minutes at the pickup point; if you are not ready by then, you are treated as a no-show.

8. Children and infants

Age limits and child prices are stated on each tour page; if not stated, please ask us before booking.

9. Liability

We provide services with due care and as agreed. Liability for intent and gross negligence and your statutory consumer rights that cannot be waived are not limited. To the extent permitted by law, we are not liable for loss of personal belongings, harm caused by not following instructions, or acts of third parties. We recommend travel/accident insurance; where insurance is included in a tour, its coverage is described on the tour page.

10. Right of withdrawal (distance contracts)

Under the Turkish Distance Contracts Regulation, there is no right of withdrawal for contracts for leisure, recreation or transport services to be performed on a specific date or period. Because a date is selected in our bookings, there is no withdrawal right for these services; the cancellation rules in section 5 apply instead.

11. Intellectual property and reviews

Site text, design and images belong to Silkmaster or its licensors and may not be copied without permission. By submitting a review you give us a limited licence to publish it; reviews are published after approval.

12. Personal data

Your personal data is processed according to our Privacy Policy and Cookie Policy pages.

13. Complaints and disputes

You can send complaints to silkmasterturkey@gmail.com or +90 5415750050. Turkish law applies; mandatory consumer protection rules of your country of residence are preserved. Your statutory consumer rights and the right to apply to consumer arbitration committees and consumer courts are preserved.

14. Changes

We may update these terms; the version in force at the time of booking applies to that booking.